Important information on email from Blackboard

In the last week an issue was identified where emails sent from University systems Рlike Blackboard, or MyBristol Рmay have been wrongly identified as spam and automatically consigned to individual Gmail account spam folders. This could mean that important information may not have reached all of the intended recipients.  The issue has now been resolved but you may wish to check your spam folder, and also advise your students to check theirs. On a more general note, checking spam folders regularly to ensure emails have not been incorrectly identified as spam is recommended.

Qwickly

Qwickly, on your Blackboard home page,¬†gives instructors access to two tools –

1) Course Availability – With one click you can manage the visibility of courses to your students. By switching the status from Off to On the course is instantly visible to the students enrolled. This saves you having to go in to the course control panel of each course and updating the availability.

Please note that this controls the settings for visibility to all students not your own view of Blackboard.

2) Post Announcement – Using this tool you can send the same announcement to more than one course. Select the courses you wish to post the announcement, type the message, select email if required and submit. This will then be posted in all of the selected courses. At the current time the tool only allows for text only announcements and there is no ability to attach files.

If you have any feedback about this tool or any questions please email tel-help@bristol.ac.uk

 

Blackboard Notifications – update 8th October

The testing we have been undertaking to ensure the collection and distribution of Notifications and Updates in Blackboard can run without affecting overall performance is nearly complete.

We are happy that the solution we have in place will allow these to work as expected. To test this we will be switching the distribution back on overnight tonight – please note that to start off with you will receive a larger than normal number while the system catches up.

If you have any questions please email TEL-Help@bristol.ac.uk

 

Blackboard Notifications – update 4th October

In order to address the slow running of Blackboard we have taken the action of switching off the collection of Notifications (both web and mobile) on the advice of Blackboard and our colleagues in IS. Since making this change to the system we have not had any problems with the speed of the service.

We are currently addressing these problems and are hopeful that we will be able to switch the Notifications back on as soon as possible.

Apologies once again for any inconvenience caused by the slow running of the service earlier this week.

If you have any questions, please email TEL-Help@bristol.ac.uk

Blackboard Notifications to be switched off

Following on from the problems with the speed of the Blackboard service earlier today we will be switching off the Notifications Dashboard from tonight.

We will be monitoring the impact of this change and will provide updates via this blog.

If you have any questions, please email TEL-Help@bristol.ac.uk

Blackboard running slowly – 1st October

We are currently experiencing database problems with Blackboard and as a result the service is running very slowly.

Our colleagues in Information Services are working to fix the problem.

Apologies for any inconvenience this may be causing you at this busy time of year.

If you have any questions please email TEL-Help@bristol.ac.uk