Service announcements and essential information from the Technology Enhanced Learning team

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Archive for October, 2014

Blackboard unavailable – 12th November Noon – 17:00

To ensure that we are providing the best possible service to our users, our colleagues in IT Services need to undertake some maintenance work on Blackboard.

Blackboard will not be available to users between noon and 17.00 on the 12th November, to allow this work to be completed.

If you have any questions, or critical activity (eg submission deadlines or tests requiring Blackboard) during this time, please email tel-help@bristol.ac.uk.

To help us schedule this type of work, we use the “critical dates” information provided by our users. If you have not done so already, please forward to the email address above the following information about critical activities you are running using Blackboard or QMP:

  • date of activity
  • time of activity
  • type of activity
  • course ID
  • number of students undertaking the activity
  • contact name and phone number.

Issues with voice feedback and PDF file display fixed by Turnitin

The recent issues in Turnitin Grademark with voice feedback not playing and PDF files not displaying correctly have been fixed by Turnitin.

 

Issues with feedback in Turnitin Grademark

Some staff and/or students may have noticed issues with feedback provided in Turnitin Grademark over the past day or so. We have reported these to Turnitin and they have today responded as follows:
 “Some users have reported a display issue with the downloaded PDF format of their Originality and GradeMark reports. The text may be misaligned, and some highlights or GradeMark comments may be missing, also within GradeMark reports the voice comments are inaccessible possibly due to a save error. Our engineering team is currently investigating the issue, and any updates will be provided as soon as possible. We apologize for any inconvenience.”
 Until we hear back from Turnitin that the issues are fixed we suggest that:

1. Staff use only text feedback (not audio)
2. Students view their feedback online rather than on printout

 

Blackboard Responding Slowly – 17th October 2014

The Blackboard service is currently running slowly. We have reported this to our colleagues in Information Services who are looking in to this.

We will update this blog post as soon as we have further information.

TEL Team