Service announcements and essential information from the Technology Enhanced Learning team

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Archive for July, 2015

Turnitin service alert 20 July 2015

Turnitin have issued the following announcement about an issue users may have encountered on the 18th, 19th and 20th July, 2015: 

“Some users may have encountered an issue with the Turnitin and TurnitinUK services on the 18th, 19th and 20th of July, 2015.
Images and buttons within the Turnitin service, including the assignment submission page within Turnitin may not have loaded correctly.
This issue may have prevented student users from being able to submit work.
The issue was resolved on the 20th of July, 2015 at 01.15 PST. We apologize for any inconvenience that may have been caused.”

Further information about Turnitin Service status is at:

http://www.turnitinuk.com/en_gb/support/system-status

Blackboard upgrade complete

The Blackboard upgrade has been completed ahead of schedule and the production service will be switched on again at 11.15am. Users may be prompted to log in again at that time.

If , after production is switched on , you need to access the temporary replacement service which has been in use from 13 July:

  1. You must access the service via the UoB network, i.e. you either need to be on-site, or  via Remote access.
  2. Login at : https://bb-tc-t1.isys.bris.ac.uk

The replacement service will be available until 24th July in the first instance.

For more information on new and improved features in Blackboard please see the TEL website.  If you have any queries please contact tel-help@bristol.ac.uk

Phishing emails appearing to be from Blackboard

Some users have reported receiving the following emails from the “Blackboard Learn system”:

 

Blackboard Learn™
Bristol Courses System Update.

You have received a new update from Blackboard Learn system about your new
course form-871.

Please view this update and fill the process form Urgent.

View update <http://hyperurl.co/testexamspa>

These are not genuine. Please do not respond, and refer to IT Services guidance on phishing emails.

9 July – 11am : Grade Centre problem fixed

The problem accessing the Blackboard Grade Centre, Personal Learning Space and Content System tab using Chrome has now been fixed.

Sorry for any inconvenience this has caused.

 

9th July – problem accessing Blackboard Grade Centre

Unfortunately there is currently a problem accessing the Full Grade Centre in Blackboard when using Chrome. Until this is fixed the workaround is to use Internet Explorer.

Users may also experience problems accessing the Content System tab and the Personal Learning Space when using Chrome. Again please use Internet Explorer until the issue is resolved.

Apologies for this. IT Services are working with Blackboard to resolve the issue.