Service announcements and essential information from the Technology Enhanced Learning team

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Archive for November, 2015

Mediasite issue from this morning (18th Nov) now resolved

Some users may have experienced problems accessing Mediasite. This is now resolved. Do get in touch with the IT Service desk if you have any further problems. Many apologies for the inconvenience.

 

Mediasite issue affecting some users 18th November 2015

Some users are experiencing issues accessing Mediasite through Blackboard.  IT Services are working to resume normal service. We apologise for any inconvenience.

Blackboard service resumed 16th November 2015

The Blackboard service is now back. There was a 10 minute outage at 3pm resulting form a server problem that affected several services including Blackboard. IT Services apologise for the inconvenience.

Interruption to Blackboard service – 16th November 2015

We apologise for the current interruption to the Blackboard service. IT Services are working on a resolution now.

Blackboard unavailable 8:00am to 8:30am on Monday 30th November

The Blackboard service will be unavailable during 8.00am and 8.30am on Monday 30th November. This is due to an essential database memory upgrade to help improve performance. See the IT Services news item.  IT Services apologise for any inconvenience.

 

Mediasite links in Blackboard

IT Services have now resolved the Mediasite connection errors that we experienced earlier today. Your courses should now have the Mediasite links back in them and you will be able to see your recorded lectures.  We sincerely apologise for any inconvenience caused during this interruption in service.

Mediasite Links in Blackboard

We have been alerted to a problem in Mediasite where the links are not currently appearing in Blackboard – IT Services are working with the vendor to diagnose and fix the problem.  This will not affect scheduled or stored recordings.