Service announcements and essential information from the Technology Enhanced Learning team

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Archive for April, 2016

Mediasite Maintenance Saturday 23rd April

Our service provider will be performing scheduled maintenance on their Mediasite cloud environment on Saturday 23rd April – this is not expected to cause any disruption to service.

The message from Mediasite :

We will be performing planned infrastructure maintenance on Saturday, April
23, 2016 for the Mediasite Cloud environment. This maintenance is expected
to be non-impactful and access to your Mediasite server should not be
affected. The maintenance will be performed between 12:01am and 4:00am CDT.

If any problems are experienced with any IT systems please refer to the IT Services status page for updates.


Blackboard Phishing Scam

We have been made aware of phishing scams which attempt to point users to fake versions of Blackboard. The links are in emails claiming to be from  We are not aware of this having happened at the University of Bristol, but please be vigilant.

Please check links are really . If in doubt go to the service via MyBristol or directly to

Problems using the Edge browser with Blackboard

It has come to our attention that students are experiencing difficulties when uploading submissions to Blackboard when using the Edge browser in Windows 10. Blackboard are aware of the problem and are working on a fix but our current advice is to use another browser (Chrome, IE, or Firefox).


Intermittent service disruption 14 April 2016

The University is currently experiencing some service disruption which is affecting our access to Turnitin.  IT services are investigating – please check their service status page.

(update 13.26 pm) Turnitin have Confirmed with Jisc that the Janet network has been experiencing a DDoS which may affect some Turnitinuk users.

Please check the Turnitin Twitter feed for updates.

TEL Team

Launch of Blackboard Student Receipting tool (for assignments)

On the 18th April at 9.00 am we will launch the “advanced receipting” feature for students submitting Blackboard assignments.* We will be monitoring the tool after launch. Please contact if you experience any issues. 

Following an assignment submission, students will receive an email confirmation. This receipt includes details on who submitted the work, the time of submission, the module title, the assignment title, and the name and size of the submitted file, as well as a link to our Help page. 

Students who submit an assignment after 9.00 am on the 18th April will receive the receipt. Those who submit before this time will not receive a receipt.

*Students submitting an assignment to Turnitin through Blackboard already receive a receipt. 

A copy of the email receipt is stored within Blackboard. (Instructions on how to access these receipts. A screenshot of an example receipt is shown below.



Questionmark Perception terminal server maintenance 11 April 2016

The Questionmark Perception terminal server will be unavailable, due to necessary maintenance work, on Monday 11 April 2016 between 10 am and 11 am. This will only affect staff accessing Authoring Manager remotely via the terminal server. It will have no effect on staff using Authoring Manager where it is installed on their own PC, or on staff using Enterprise Manager. It will also have no effect on students taking assessments in Questionmark Perception.

We apologise for any inconvenience caused.