Service announcements and essential information from the Technology Enhanced Learning team

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Archive for October, 2016

Network issues resolved

IT Services have reported that the network issues affecting University services (including Questionmark Perception) earlier today have been resolved. Further information can be found on the IT Services status page.

Network issues affecting QMP access

The network issues currently being experienced by the University may affect access to Questionmark Perception. Please see the IT Services status page for further details and updates.

Problems accessing content in Blackboard.

We are currently experiencing a problem with Blackboard where users are being redirected to the IT Services status page when accessing content.

IT services are currently investigating the problem. Apologies for any inconvenience this may be causing.

If you have any further questions please email



Turnitin unavailable – 5th November 1pm – 6pm

Turnitin have announced on Saturday November 5, the following services will be unavailable from 1pm – 6pm GMT due to necessary scheduled maintenance:
• Turnitin (including mobile)
• TurnitinUK
• iThenticate
• WriteCheck
• Integrations

Where applicable, please be aware no submissions or grading will be possible through any of the services listed above during this time. We therefore advise that submission deadlines be set outside of this maintenance window.

Phishing emails purporting to be from Blackboard

Some users have reported receiving the following emails from the “Blackboard Learn system”:

Blackboard Learn™
Bristol Courses System Update.

You have received a new update from Blackboard Learn system about your new
course form-871.

Please view this update and fill the process form Urgent.


These are not genuine. Please do not respond, and refer to IT Services guidance on phishing emails.

Blackboard email issues (update)

At 10 am on Monday 11 October, one of the University’s email servers developed a problem, which affected email being sent from Blackboard. IT Services have addressed this issue, so any email sent from Blackboard since 10.30 am today (13 October) will not have been affected. Some of the email sent during the affected period will not have reached all recipients, though, so you may wish to re-send any vital messages from that period.

IT Services are additionally working to put in place a mechanism to increase the resilience of the email system.

Intermittent announcement problems in Blackboard

We are experiencing intermittent problems sending out announcements from Blackboard courses.  We have raised the issue with Blackboard and they are currently investigating, we will update this blog with any further progress.  Please check that your announcements have been sent, and don’t rely solely on this method of communication for urgent subjects until a satisfactory resolution has been reached with our suppliers.

Apologies for any inconvenience, we are working to rectify this as soon as possible.

Blackboard mobile app problems

We are currently experiencing some problems with the Blackboard mobile app not loading new pages.  The message from Blackboard is: Users will not be able to look up their school from their mobile apps, however any cached sessions will continue to work. Blackboard Engineers are investigating.

We will update this blog with any further details.