Service announcements and essential information from the Technology Enhanced Learning team

Site menu:

Subscribe


Archive

Meta

Archive for November, 2016

Problems uploading to Turnitin – Friday 18 November

Turnitin have reported that students are currently encountering issues when submitting  papers after the due date.  Turnitin are working to resolve this error and we will blog any further updates. There is more information on the Turnitin system status page.

TEL Team

Phishing emails purporting to be from Blackboard

Some users have reported receiving the following emails from the “Blackboard Learn system”:

Blackboard Learn™
Bristol Courses System Update.

You have received a new update from Blackboard Learn system about your new
course form-871.

Please view this update and fill the process form Urgent.

These are not genuine. Please do not respond, and refer to IT Services guidance on phishing emails.

Blackboard Intermittent Accessibility Issues

We are currently investigating reports of slow response times when accessing Blackboard pages.  It would appear that some users are being affected by unavailability or severe time lags when using Blackboard.  Our IT systems team are looking into the problem and hope to have it resolved as soon as possible, we will blog any updates as they arise.

We apologise for any inconvenience caused.

 

“At risk” period 7 am – 9 am Wednesday 23 November, due to network maintenance work

IT Services have announced that planned maintenance of the University network will be taking place between 7 am and 9 am on Wednesday 23 November. There should be no effect on the service, but as Blackboard and Questionmark Perception depend on the network, this time should be considered an “at risk” period. The announcement can be found on the IT Services status page here.