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Mediasite lectures not being visible – 2nd May 2017 (updated)

We are currently investigating missing recordings from the catalogs in Blackboard from the Mediasite Service. TELED are working with our colleagues in IT Services and the supplier to understand why the problem has occurred and to resolve this issue.

Update 13.00- we have identified where the problem is occurring and have established that is a percentage of the recordings not everything recorded last week. This has been escalated with the supplier and is being looked in to by the Engineers. Please note that no recordings have been lost it is just the link in to Blackboard that has encountered problems.

Update 3rd May 10am – The problem with the links in Blackboard from Mediasite has now been resolved. If your students are still reporting ┬ámissing recordings please can you email tel-help@bristol.ac.uk.