Blackboard unavailable 24th Feb 7am to 2 pm.

Please note that Blackboard will be unavailable today (Friday 24 February) for essential maintenance work. It should be available again by 2 pm.  Further announcements will appear here.

Following the recent incidents affecting the availability of Blackboard and other University services, IT Services have identified essential work which will improve the resilience of these services, reducing both the likelihood and the impact of any incidents in the future.

We are, of course, aware that any significant period of Blackboard downtime will be disruptive, and are doing our best to minimise the impact. If you have any concerns or questions about this work, please get in touch with us at tel-help@bristol.ac.uk, and please accept our apologies for the inevitable inconvenience it will cause.

New contextual help feature in Blackboard (eesysoft)

We are launching a new contextual help feature for staff on 19 January 2017.  This provides:

  • support materials relevant to the page or feature of Blackboard you are using 
  • an easy way to email the TELED team for further help (which automatically gives us helpful information, such as which browser you are using)
  • a way for the TELED team to provide additional pop-up information where appropriate – for example, for a new feature or known issue.

To get started, click the ‘Support’ button at the right of the screen in Blackboard.

This feature will be developed and extended in the future.

 

Blackboard planned downtime: 7 June, 21 July and 4 August

On 21 July (8:00am to 3:00pm) IT Services will undertake essential maintenance work to the database that supports Blackboard. Blackboard will therefore be unavailable on that day – we apologise for any inconvenience caused. The work is being done to improve the stability of the service.

There will be a further half day of downtime on the morning of Thursday 4 August, for essential updates to Blackboard. We do not anticipate any further planned downtime over the summer.

Launch of Blackboard Student Receipting tool (for assignments)

On the 18th April at 9.00 am we will launch the “advanced receipting” feature for students submitting Blackboard assignments.* We will be monitoring the tool after launch. Please contact tel-help@bristol.ac.uk if you experience any issues. 

Following an assignment submission, students will receive an email confirmation. This receipt includes details on who submitted the work, the time of submission, the module title, the assignment title, and the name and size of the submitted file, as well as a link to our Help page. 

Students who submit an assignment after 9.00 am on the 18th April will receive the receipt. Those who submit before this time will not receive a receipt.

*Students submitting an assignment to Turnitin through Blackboard already receive a receipt. 

A copy of the email receipt is stored within Blackboard. (Instructions on how to access these receipts. A screenshot of an example receipt is shown below.

receipt-wwwtest