IT Services have successfully completed the necessary work to the system infrastructure which required Blackboard (and other systems) to be unavailable this morning. Many apologies again for the inconvenience. We have tested the service and believe it to be running well, but please do email firstname.lastname@example.org if you experience any problems.
Please note that Blackboard will be unavailable today (Friday 24 February) for essential maintenance work. It should be available again by 2 pm. Further announcements will appear here.
Following the recent incidents affecting the availability of Blackboard and other University services, IT Services have identified essential work which will improve the resilience of these services, reducing both the likelihood and the impact of any incidents in the future.
We are, of course, aware that any significant period of Blackboard downtime will be disruptive, and are doing our best to minimise the impact. If you have any concerns or questions about this work, please get in touch with us at email@example.com, and please accept our apologies for the inevitable inconvenience it will cause.
We are launching a new contextual help feature for staff on 19 January 2017. This provides:
- support materials relevant to the page or feature of Blackboard you are using
- an easy way to email the TELED team for further help (which automatically gives us helpful information, such as which browser you are using)
- a way for the TELED team to provide additional pop-up information where appropriate – for example, for a new feature or known issue.
To get started, click the ‘Support’ button at the right of the screen in Blackboard.
This feature will be developed and extended in the future.
On 21 July (8:00am to 3:00pm) IT Services will undertake essential maintenance work to the database that supports Blackboard. Blackboard will therefore be unavailable on that day – we apologise for any inconvenience caused. The work is being done to improve the stability of the service.
There will be a further half day of downtime on the morning of Thursday 4 August, for essential updates to Blackboard. We do not anticipate any further planned downtime over the summer.
We have been made aware of phishing scams which attempt to point users to fake versions of Blackboard. The links are in emails claiming to be from Blackboard.com. We are not aware of this having happened at the University of Bristol, but please be vigilant.
On the 18th April at 9.00 am we will launch the “advanced receipting” feature for students submitting Blackboard assignments.* We will be monitoring the tool after launch. Please contact firstname.lastname@example.org if you experience any issues.
Following an assignment submission, students will receive an email confirmation. This receipt includes details on who submitted the work, the time of submission, the module title, the assignment title, and the name and size of the submitted file, as well as a link to our Help page.
Students who submit an assignment after 9.00 am on the 18th April will receive the receipt. Those who submit before this time will not receive a receipt.
*Students submitting an assignment to Turnitin through Blackboard already receive a receipt.
A copy of the email receipt is stored within Blackboard. (Instructions on how to access these receipts. A screenshot of an example receipt is shown below.
Some users may have experienced problems accessing Mediasite. This is now resolved. Do get in touch with the IT Service desk if you have any further problems. Many apologies for the inconvenience.
Some users are experiencing issues accessing Mediasite through Blackboard. IT Services are working to resume normal service. We apologise for any inconvenience.
The Blackboard service is now back. There was a 10 minute outage at 3pm resulting form a server problem that affected several services including Blackboard. IT Services apologise for the inconvenience.
We apologise for the current interruption to the Blackboard service. IT Services are working on a resolution now.