Service announcements and essential information from the Technology Enhanced Learning team

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Service announcements

Blackboard service now available again

Blackboard was unavailable between approximately 15:30 and 16:40 on the 19 April.  It Services have now restored the service and will monitor performance. Apologies once again for the inconvenience.

Blackboard service currently unreliable

Access to Blackboard is currently unreliable, with users receiving the “Blackboard is unavailable” message. IT Services are investigating the cause of this, and we will post updates here as we have them.

Please accept our apologies for any inconvenience caused.

QMP downtime postponed

IT Services will no longer be performing maintenance on Questionmark Perception from 9 am – 12 noon on Tuesday 11th April, so QMP will now be available during that time. The maintenance work will be rescheduled for later in the year; we will update this blog with further details when we have them.

Turnitin is working normally again

Turnitin is now working normally and all users can submit to the service again; apologies for any inconvenience caused.

Turnitin submissions cannot be made currently

Turnitin have just reported that they are experiencing an issue which means that no-one can currently make submissions to the Turnitin service. They are investigating this as a high priority.

We will report any further news on this blog, and you can also follow @TurnitinStatus on Twitter for updates.

QMP unavailable Tue 11th April, 9 am – 12 noon

IT Services will be performing some essential maintenance on Questionmark Perception from 9 am – 12 noon on Tuesday 11th April; as a result, the service will be unavailable during that time.

We will update our blog with any further information regarding this downtime, and apologise for and inconvenience it may cause. If you have any questions, please contact

Academic Registry Divisional Meeting 9:30am-11:30am Tuesday 14th March 2017

The team will be attending the Academic Registry Divisional meeting between 9:30am and 11:30am on Tuesday 14th March.   Please use Topdesk to raise any tickets and we will get back to you as quickly as we can.


Blackboard is now available again following planned work (24th February)

IT Services have successfully completed the necessary work to the system infrastructure which required Blackboard (and other systems) to be unavailable this morning. Many apologies again for the inconvenience. We have tested the service and believe it to be running well, but please do email if you experience any problems.

Turnitin service has returned to normal – Thursday 2nd Feb 2017 1.30 pm

We have been notified that the TurnitIn service has now returned to normal.  We would like to apologise for any inconvenience that the temporary degradation in service may have caused.

TEL and Ed Dev

TurnitinUK are currently experiencing degradation to service provision – Thurs 2nd Feb 2017 12.30 p.m.

We have received some system status reports from our software provider TurnitIn that they are currently experiencing some degradation to the service.  Please be aware that the system may be slower than usual if you are trying to access it.  We will keep this blog updated with any further information

TEL and Ed Dev Team