Service announcements and essential information from the Technology Enhanced Learning team

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Blackboard summer improvements information

This summer, in response to user feedback, we are improving the resilience, reliability and scalability of Blackboard, as well as introducing new tools and features.  This means that there will be changes to the availability of blackboard between Friday 21 July and Tuesday 25 July, full details of the move can be found here

We apologise for any inconvenience this may cause and will keep our blog updated with any further information.

 

 

Turnitin is working normally again

Turnitin is now working normally and all users can submit to the service again; apologies for any inconvenience caused.

Blackboard downtime, 7 am – 2 pm, Friday 24 February 2017

Following the recent incidents affecting the availability of Blackboard and other University services, IT Services have identified some essential maintenance work which will improve the resilience of these services, reducing both the likelihood and the impact of any incidents in the future. In order to undertake this essential and urgent work, we are planning to make Blackboard unavailable from 7 am on Friday 24 February; it should be available again by 2 pm that afternoon.

We are, of course, aware that any significant period of Blackboard downtime will be disruptive, and are doing our best to minimise the impact. If you have any concerns or questions about this work, please get in touch with us at tel-help@bristol.ac.uk, and please accept our apologies for the inevitable inconvenience it will cause.

Critical Dates

 

We are currently collecting information on critical activities for Blackboard and QuestionMark Perception for this coming academic year. Critical activities are those for which it is essential that TEL systems such as Blackboard or QMP are available, such as assignment submissions or online exams.

Critical activity information is very important as it is used to schedule downtime for essential maintenance to Blackboard, QMP and other systems with the least disruption to you and your students. The information also helps us and IT Services to more effectively support students and staff in the event of an unexpected disruption to Blackboard, QMP, Turnitin or related services (such as MyBristol). 

Please click this link http://tinyurl.com/zjb8szf and follow the instructions outlined in the form to send us the required information.

Thank you very much

TEL team

Mediasite Maintenance Saturday 23rd April

Our service provider will be performing scheduled maintenance on their Mediasite cloud environment on Saturday 23rd April – this is not expected to cause any disruption to service.

The message from Mediasite :

We will be performing planned infrastructure maintenance on Saturday, April
23, 2016 for the Mediasite Cloud environment. This maintenance is expected
to be non-impactful and access to your Mediasite server should not be
affected. The maintenance will be performed between 12:01am and 4:00am CDT.

If any problems are experienced with any IT systems please refer to the IT Services status page for updates.

 

Intermittent service disruption 14 April 2016

The University is currently experiencing some service disruption which is affecting our access to Turnitin.  IT services are investigating – please check their service status page.

(update 13.26 pm) Turnitin have Confirmed with Jisc that the Janet network has been experiencing a DDoS which may affect some Turnitinuk users.

Please check the Turnitin Twitter feed for updates.

TEL Team

Tel-team unavailable over Easter (25th to 29th March 2016)

The Tel-team will be unavailable over the Easter break. Please send any queries to Tel-help@bristol.ac.uk and we will deal with them as soon as possible when we return on Wednesday 30th March.

Happy Easter!

Tel Team

Blackboard Essential Maintenance 30/03/2016

Blackboard (and other services accessed through blackboard e.g. Mediasite and Turnitin) will be unavailable between 09:00 and 13:00 on 30th March 2016 whilst IT services perform essential maintenance on the system.  We apologise for any inconvenience this may cause. Updates and further information can be found on the IT services page here: http://www.bris.ac.uk/it-services/news/2016/blackboard22march.html

If you have any queries please email tel-help@bristol.ac.uk

Please inform TEL help about critical dates

We are currently collecting information on critical activities for Blackboard and QuestionMark Perception for this coming academic year. Critical activities are those for which it is essential that TEL systems such as Blackboard or QMP are available, such as assignment submissions or online exams.

Critical activity information is very important as it is used to schedule downtime for essential maintenance to Blackboard, QMP and other systems with the least disruption to you and your students. The information also helps us and IT Services to more effectively support students and staff in the event of an unexpected disruption to Blackboard, QMP, Turnitin or related services (such as MyBristol). 

Please click this link http://tinyurl.com/zjb8szf and follow the instructions outlined in the form to send us the required information.

Thank you very much

TEL team

Turnitin Status

Due to a denial of services attack on Turnitins servers, users may have experienced problems with Turnitin between 1:43 PM and 4:35PM on Friday 22nd Jan 2015. The system is now normal.