Service announcements and essential information from the Technology Enhanced Learning team

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Blackboard service currently unreliable

Access to Blackboard is currently unreliable, with users receiving the “Blackboard is unavailable” message. IT Services are investigating the cause of this, and we will post updates here as we have them.

Please accept our apologies for any inconvenience caused.

QMP downtime postponed

IT Services will no longer be performing maintenance on Questionmark Perception from 9 am – 12 noon on Tuesday 11th April, so QMP will now be available during that time. The maintenance work will be rescheduled for later in the year; we will update this blog with further details when we have them.

Turnitin is working normally again

Turnitin is now working normally and all users can submit to the service again; apologies for any inconvenience caused.

Turnitin submissions cannot be made currently

Turnitin have just reported that they are experiencing an issue which means that no-one can currently make submissions to the Turnitin service. They are investigating this as a high priority.

We will report any further news on this blog, and you can also follow @TurnitinStatus on Twitter for updates.

QMP unavailable Tue 11th April, 9 am – 12 noon

IT Services will be performing some essential maintenance on Questionmark Perception from 9 am – 12 noon on Tuesday 11th April; as a result, the service will be unavailable during that time.

We will update our blog with any further information regarding this downtime, and apologise for and inconvenience it may cause. If you have any questions, please contact tel-help@bristol.ac.uk.

Academic Registry Divisional Meeting 9:30am-11:30am Tuesday 14th March 2017

The team will be attending the Academic Registry Divisional meeting between 9:30am and 11:30am on Tuesday 14th March.   Please use Topdesk to raise any tickets and we will get back to you as quickly as we can.

 

Blackboard is now available again following planned work (24th February)

IT Services have successfully completed the necessary work to the system infrastructure which required Blackboard (and other systems) to be unavailable this morning. Many apologies again for the inconvenience. We have tested the service and believe it to be running well, but please do email tel-help@bristol.ac.uk if you experience any problems.

Blackboard unavailable 24th Feb 7am to 2 pm.

Please note that Blackboard will be unavailable today (Friday 24 February) for essential maintenance work. It should be available again by 2 pm.  Further announcements will appear here.

Following the recent incidents affecting the availability of Blackboard and other University services, IT Services have identified essential work which will improve the resilience of these services, reducing both the likelihood and the impact of any incidents in the future.

We are, of course, aware that any significant period of Blackboard downtime will be disruptive, and are doing our best to minimise the impact. If you have any concerns or questions about this work, please get in touch with us at tel-help@bristol.ac.uk, and please accept our apologies for the inevitable inconvenience it will cause.

Turnitin service has returned to normal – Thursday 2nd Feb 2017 1.30 pm

We have been notified that the TurnitIn service has now returned to normal.  We would like to apologise for any inconvenience that the temporary degradation in service may have caused.

TEL and Ed Dev

TurnitinUK are currently experiencing degradation to service provision – Thurs 2nd Feb 2017 12.30 p.m.

We have received some system status reports from our software provider TurnitIn that they are currently experiencing some degradation to the service.  Please be aware that the system may be slower than usual if you are trying to access it.  We will keep this blog updated with any further information

TEL and Ed Dev Team