Update on network and service outage – 3 July

Update from IT Services:

At 12 noon today there was a power outage that affected network facilities and the data centre in the Computer Centre.  This outage had the effect of removing network access across the University and making the majority of online services unavailable, including the University website.

Power came back very quickly but both the network and services needed to be restarted. The network was restored at around 12:45 . Individual services were restored as soon as possible thereafter. The majority of services were back by around 14:00.

Most services are now back with the exception of the Library and IT Services websites. Staff who access their Gmail via the IT Services website are advised to do so via the University portal, MyBristol.

As the IT Services website is currently unavailable we will continue to provide updates via the IT Services Facebook page: http://www.facebook.com/uob.it and Twitter account @BristolUniIT.
If you are experiencing any ongoing problems please contact the IT Service Desk (service-desk@bristol.ac.uk / 0117 92 87870) for assistance.
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