New contextual help feature in Blackboard (eesysoft)

We are launching a new contextual help feature for staff on 19 January 2017.  This provides:

  • support materials relevant to the page or feature of Blackboard you are using¬†
  • an easy way to email the TELED team for further help (which automatically gives us helpful information, such as which browser you are using)
  • a way for the TELED team to provide additional pop-up information where appropriate – for example, for a new feature or known issue.

To get started, click the ‘Support’ button at the right of the screen in Blackboard.

This feature will be developed and extended in the future.