Turnitin experienced a service disruption on 28th March 2018 from 14:00 – 16:57 which may mean that you experienced an issue making a submission or viewing submissions within the Feedback Studio during this time.
This problem has now been resolved
We apologise for any inconvenience this may have caused
Video guide for markers: adding feedback through rubrics in Blackboard (3 mins)
Rubrics allow you to add feedback and/or marks against specific assessment criteria.
Turnitin have announced a change to the way you access marking in the Turnitin Feedback Studio via the App. Previously this was done through use of an access code generated in each Blackboard course. This has now been replaced by entering your email address, after which you will be sent a link.
Instructions from Turnitin are at:
A new method for accessing your LMS classes in the iOS app
On Saturday 17 March 2018, Turnitin will be unavailable from 4 pm to 10 pm for scheduled maintenance. This is to ensure that services remain stable, particularly during high submission periods, this maintenance will include several hardware updates and performance improvements.
Users will be unable to submit and grade during this maintenance window, so please ensure that any submission deadlines are adjusted to fall outside of the window.
Apologies for any inconvenience this may cause.
As an Instructor, if under “My Courses” on your Blackboard home page you see “not currently available” or “unavailable” after the course name, this means the course is unavailable to students. Instructors can still access and edit the course.
There are two ways to make your courses available to students
- You can use the Quick Tools on your Blackboard Home page. Click Course Availability and turn the On/Off button next to the course to the required state.
- Click on the course
- Under Control Panel, click on Customisation
- Click on Properties
- In section 3, Set availability, select Yes
- Click Submit
If you have any problems or queries please contact Digital-Education@bristol.ac.uk
Blackboard have informed us of a known issue when using the new Box View service.
If you are attempting to view a document using a browser which has blocked third-party cookies, you will see a blank page, and the new Box View service and submitted document will never fully load.
The suggested solution for this is to enable third-party cookies in your browser by following these steps:
- Browser Settings or Preferences > Privacy
- Select “Always allow” (or similar)
- Refresh the page with the viewer on it
- Return to Browser Settings or Preferences and revert to the default of “Allow from websites I visit” (or similar).
There are more specific instructions for each browser here.
If third-party cookies must be disabled, some browsers allow for domain exceptions to be added. Please Allow [*.]box.com (Chrome) or https://box.com (Firefox).
Some Mac users have reported not being able to see scroll bars when accessing the Grade Centre, which means that they have been unable to find the correct column for marking. This is due to a setting in the Mac operating system and can be rectified by following these steps:
- Click the Apple menu at the top-left of the screen, then select System Preferences.
- Next, select the General preferences pane; it’s the very first one, up at the top.
- Under the “Show scroll bars” heading, you’ll find three options: “Automatically based on input device,” “When scrolling” and “Always”.
- Select Always.
The University will be closed for Christmas from 23rd Dec 2017 – 2nd Jan 2017 inclusive, and the Digital Education Office will be unavailable. Please email Digital-Education@bristol.ac.uk as usual and we will respond as soon as possible when we return. If you experience urgent problems during this time (for example, a service is unavailable) please contact the Service Desk on ( 0117 92) 87870
Turnitin have reported some difficulties with their login processes between 5.40pm and 6.32pm on Wed 1 Nov which would have prevented users from logging in and / or accessing the Turnitin service through Blackboard. This has now been resolved and Turnitin is available as normal.
Apologies for any inconvenience that may have been caused.
Digital Education Office