Important information on email from Blackboard

In the last week an issue was identified where emails sent from University systems – like Blackboard, or MyBristol – may have been wrongly identified as spam and automatically consigned to individual Gmail account spam folders. This could mean that important information may not have reached all of the intended recipients.  The issue has now been resolved but you may wish to check your spam folder, and also advise your students to check theirs. On a more general note, checking spam folders regularly to ensure emails have not been incorrectly identified as spam is recommended.

I don’t appear to be enrolled on the correct Blackboard course. What should I do?

  1. If you are not enrolled on a Blackboard course for a unit you are studying, please first check that you are registered for the unit (via MyBristol – Course info tab – unit registration, or at https://www.bris.ac.uk/studentinfo/), and allow 24 hours after unit registration is complete.
  2. In Blackboard a course space is created for all units. However, not all academics use Blackboard to support their teaching. So please check with your lecturer to ensure that they are using Blackboard and that they have made the course available.
  3. If you have checked that you are enrolled on the unit, and your lecturer has confirmed they are using Blackboard and has made the course available, but you still cannot see the course in Blackboard, please contact tel-help@bristol.ac.uk

Access Denied or prompted to re-enter username and password – full fix

If the quick LOGOUT fix to resolve Access Denied or the prompt to re-login has not worked you should clear out your cookies and browser history.

In Firefox: Tools/Options/ Privacy/Clear recent history & remove individual cookies (remove all or just the Blackboard ones.)

In Internet Explorer: Tools/ Delete Browsing History. Ensure you delete History, Cookie and Favorites information (if Blackboard is one of your favorites.)

In Chrome: Options(Spanner Icon top right)/Under the Bonnet/Clear Browsing Data/Change timescale to ‘Beginning of Time’/Click Clear Browsing Data

Figure 1: removing browser history and cookies in Internet Explorer.

With Firefox, Safari and Chrome you should then have no further problems. Internet Explorer may continue to ask for your username and password when you open Microsoft documents, simply click Cancel and the documents will still open.

The TEL Support team in the ESU are investigating whether there is a fix we can apply to resolve this browser issue, however the simple steps outlined above should solve the problem. N.B. as this is an issue with browsers you may need to do it on any PC you use.

Blackboard Mobile Learn

We have recently purchased the Blackboard Mobile Learn building block. Blackboard Mobile Learn makes the VLE accessible on mobile devices, without the need for interface or course redesign by staff.  Students can browse Blackboard in an interface designed to be used on mobile devices and participate in activities, add multimedia to blogs and discussion boards, view grades and check for alerts and updates to indicate recently marked work or activity in a group project.  Students will be able to browse reading lists and other information posted in Blackboard while in the library, prepare for seminars and group tutorials while on the bus or train and download and listen to podcasts and audio feedback on their way home.[1]  The additional functionality of Blackboard Mobile Learn could support off campus activities such as field trips.

For a sneak preview of how Blackboard Mobile Learn looks see: http://tinyurl.com/3ecq5ta

Future updates on Blackboard Mobile Learn will be circulated to subscribers to our “BB Mobile” Category.


[1] A full specification of Blackboard Mobile Learn is available from: http://dl.dropbox.com/u/7911022/ML_Generally%20Available2_0.pdf

Course statistics and tracking disabled

We have currently disabled course statistics while we continue to investigate the problems with this functionality. Disabling tracking and statistics within courses will impact on instructor’s ability to generate course and item statistics and tracking data for individual or groups of users. We apologise for any disruption this may cause.

At present Blackboard course instructors still have the ability to enable tracking on individual items within a course but please be aware that the reports generated may not contain any data, or the data may not be accurate.

What is Blackboard ?

Blackboard is the centrally supported online learning environment for the University of Bristol. Blackboard provides a range of tools to support communication, collaboration, and assessment activities as well as easy access to reading lists and course materials.