Blackboard maintenance, Friday April 27th, 1 am – 7 am

On Friday, April 27th, 2018, Blackboard will be performing scheduled infrastructure maintenance at their data centre. The six-hour window is for the entire maintenance work to complete; however, the total outage duration is not expected to exceed 30 minutes and will be near the beginning of the maintenance period.

Please accept our apologies for any inconvenience this may cause.

Turnitin downtime, Saturday 17 March, 4 pm – 10 pm

On Saturday 17 March 2018, Turnitin will be unavailable from 4 pm to 10 pm for scheduled maintenance. This is to ensure that services remain stable, particularly during high submission periods, this maintenance will include several hardware updates and performance improvements.

Users will be unable to submit and grade during this maintenance window, so please ensure that any submission deadlines are adjusted to fall outside of the window.

Apologies for any inconvenience this may cause.

 

Make Blackboard courses available to students

As an Instructor, if under “My Courses” on your Blackboard home page  you see “not currently available” or “unavailable” after the course name, this means the course is unavailable to students. Instructors can still access and edit the course.

There are two ways to make your courses available to students

  • You can use the Quick Tools on your Blackboard Home page. Click Course Availability and turn the On/Off button next to the course to the required state.

OR

  • Click on the course
  • Under Control Panel, click on Customisation
  • Click on Properties
  • In section 3, Set availability, select Yes
  • Click Submit

If you have any problems or queries please contact Digital-Education@bristol.ac.uk

Box View Error – Unable to Load New Box View Due to Disabled Third-Party Cookies

Blackboard have informed us of a known issue when using the new Box View service.

If you are attempting to view a document using a browser which has blocked third-party cookies, you will see a blank page, and the new Box View service and submitted document will never fully load.

The suggested solution for this is to enable third-party cookies in your browser by following these steps:

  1. Browser Settings or Preferences > Privacy
  2. Select “Always allow” (or similar)
  3. Refresh the page with the viewer on it
  4. Return to Browser Settings or Preferences and revert to the default of “Allow from websites I visit” (or similar).

There are more specific instructions for each browser here.

If third-party cookies must be disabled, some browsers allow for domain exceptions to be added. Please Allow [*.]box.com (Chrome) or https://box.com (Firefox).

 

Missing scroll bars on a Mac

Some Mac users have reported not being able to see scroll bars when accessing the Grade Centre, which means that they have been unable to find the correct column for marking. This is due to a setting in the Mac operating system and can be rectified by following these steps:

  • Click the Apple menu at the top-left of the screen, then select System Preferences.
  • Next, select the General preferences pane; it’s the very first one, up at the top.
  • Under the “Show scroll bars” heading, you’ll find three options: “Automatically based on input device,” “When scrolling” and “Always”.
  • Select Always.

Reminder: Blackboard downtime tonight – 10.30 pm 4 January to 10.30 am 5 January 2018

This is a reminder that the Blackboard service will be unavailable from 10.30 pm tonight (Thursday 4 January 2018) up to 10.30 am tomorrow (Friday 5 January 2018) for essential maintenance work. We apologise for any inconvenience caused. This update will include a change to Blackboard’s feedback annotation tool (Crocodoc). Please see separate post for information.