Blackboard maintenance, Friday April 27th, 1 am – 7 am

On Friday, April 27th, 2018, Blackboard will be performing scheduled infrastructure maintenance at their data centre. The six-hour window is for the entire maintenance work to complete; however, the total outage duration is not expected to exceed 30 minutes and will be near the beginning of the maintenance period.

Please accept our apologies for any inconvenience this may cause.

QMP service “at risk”, Thursday 12 April, 8 am – noon

IT Services will be moving the secondary Questionmark Perception server to an improved installation on Thursday 12 April, between 8 am and noon. This means that the service will be relying on the primary server for that time, and hence it is to be regarded as an “at risk” period. We do not expect this process to have a significant effect on the service, although there may be a few brief outages.

If you have any questions or concerns, please contact digital-education@bristol.ac.uk.

Change to the way Instructors access marking in the Turnitin App

Turnitin have announced a change to the way you access marking in the Turnitin Feedback Studio via the App. Previously this was done through use of an access code generated in each Blackboard course. This has now been replaced by entering your email address, after which you will be sent a link.

Instructions from Turnitin are at:

A new method for accessing your LMS classes in the iOS app

Make Blackboard courses available to students

As an Instructor, if under “My Courses” on your Blackboard home page  you see “not currently available” or “unavailable” after the course name, this means the course is unavailable to students. Instructors can still access and edit the course.

There are two ways to make your courses available to students

  • You can use the Quick Tools on your Blackboard Home page. Click Course Availability and turn the On/Off button next to the course to the required state.

OR

  • Click on the course
  • Under Control Panel, click on Customisation
  • Click on Properties
  • In section 3, Set availability, select Yes
  • Click Submit

If you have any problems or queries please contact Digital-Education@bristol.ac.uk

Box View Error – Unable to Load New Box View Due to Disabled Third-Party Cookies

Blackboard have informed us of a known issue when using the new Box View service.

If you are attempting to view a document using a browser which has blocked third-party cookies, you will see a blank page, and the new Box View service and submitted document will never fully load.

The suggested solution for this is to enable third-party cookies in your browser by following these steps:

  1. Browser Settings or Preferences > Privacy
  2. Select “Always allow” (or similar)
  3. Refresh the page with the viewer on it
  4. Return to Browser Settings or Preferences and revert to the default of “Allow from websites I visit” (or similar).

There are more specific instructions for each browser here.

If third-party cookies must be disabled, some browsers allow for domain exceptions to be added. Please Allow [*.]box.com (Chrome) or https://box.com (Firefox).