Box View Error – Unable to Load New Box View Due to Disabled Third-Party Cookies

Blackboard have informed us of a known issue when using the new Box View service.

If you are attempting to view a document using a browser which has blocked third-party cookies, you will see a blank page, and the new Box View service and submitted document will never fully load.

The suggested solution for this is to enable third-party cookies in your browser by following these steps:

  1. Browser Settings or Preferences > Privacy
  2. Select “Always allow” (or similar)
  3. Refresh the page with the viewer on it
  4. Return to Browser Settings or Preferences and revert to the default of “Allow from websites I visit” (or similar).

There are more specific instructions for each browser here.

If third-party cookies must be disabled, some browsers allow for domain exceptions to be added. Please Allow [*.]box.com (Chrome) or https://box.com (Firefox).

 

How do I batch enrol users?

To batch enrol users, you need to create a csv file with course IDs in the first column, usernames in the second column, and code for user roles (e.g. “P” for instructor) in the third column (for students you can leave the third column blank).

To batch enrol users yourself, you must have access to the System Admin tab. If you do not, check to see if a colleague has System Admin access in Blackboard. If not, please email your csv file to digital-education@bristol.ac.uk, requesting a batch enrolment.

If you do have System Admin access, carry out the following steps:

  1. Click the System Admin tab
  2. Select Courses
  3. Select Enrol users
  4. Browse for the csv file you have created
  5. Select Submit.