[Closed] Turnitin service incident, 2 November

Turnitin is currently experiencing an unexpected service incident.

During this time, you may find that you are unable to log in or access reports.

Users accessing these services via Blackboard may also be affected.

Further information is available on the Turnitin status page.

If you have any concerns or questions, please contact us by emailing digital-education@bristol.ac.uk.

DEO webinar “Introduction to Turnitin” – places available

Places are available on the new DEO webinar “Introduction to Turnitin”

This will cover how instructors set up and manage submissions using Turnitin. The session will include a demonstration and Q and A.  Upcoming dates; 6 November, 16 November and 28 November. For further information and booking ( via Develop.  ). Please share with any colleagues interested in using Turnitin.

Changes to bulk upload for Turnitin similarity reports

Turnitin has just informed us of its decision to cease support for assignment submissions on behalf of non-enrolled students, effective from 19 September. Submission on behalf of non-enrolled students is an integral part of the workflow that allowed instructors to bulk upload Blackboard assignments to turnitinuk.com to generate similarity reports.

From 19 September, student administrators who wish to continue to use this workflow will have to manually associate each submission with an enrolled student, following upload. If this is not feasible – due to large cohort size, for example – we recommend switching to using Turnitin assignments for student submissions, rather than Blackboard assignments. (If the submission requires multiple files per student, you will need two submission points: one via a Turnitin assignment, to generate the similarity report, and another via a Blackboard assignment, to manage the additional files.)

For group submissions, files must be submitted via Blackboard assignments; you will then need to download one file per group using the Marks and Feedback tool. Afterwards, you will upload these files to Turnitin and manually associate each of them with one group member in order to generate a similarity report.

More detailed guides for the options suggested here will be made available shortly.

If your school will be affected by Turnitin’s decision, please contact the DEO to notify us of the number of units that will be affected, by emailing us at digital-education@bristol.ac.uk

[Resolved] Turnitin delay in similarity report generation

Turnitin have now informed us that the issue causing a delay in Similarity Report generation has been resolved.

Starting at 6:49 AM today, an unexpected service incident occurred in Turnitin Feedback Studio, causing a delay in the generation of similarity reports. The impact of this issue was limited and most Turnitin users were unaffected.

If you have any questions or concerns about this issue, or if you have been affected, please email digital-education@bristol.ac.uk.

[Closed] Turnitin delay in similarity report generation

Turnitin Feedback Studio is currently experiencing an unexpected service incident. Students remain able to submit work but may experience a delay in receiving a Similarity Report.

Further information is available on the Turnitin status page.

If you have any concerns or questions, please contact us by emailing digital-education@bristol.ac.uk.

Access to PGR theses and new PGR organisations

This information is relevant if your school uses Turnitin to run similarity checks on PGR theses (practice, submission and re-submission).   

PGR students who submitted work to a Turnitin submission point in Blackboard before September 2023 will not be able to access their theses in Blackboard after August 2023. This is due to the supplier ending support for the older Turnitin integration with Blackboard. 

As we have communicated to schools directly, the DEO has been working with AQPO and representatives of administrative and academic staff to update the Blackboard Organisations for PGR Turnitin Submissions. 

Please take the following actions by 31 August 2023: 

  • Encourage students who may be affected to download their submissions before 31 August 2023.  
  • If you are one of the School Administrators who have received a form to complete for setting up new organisations, please complete the form by July 28. 
  • PGR student administrators should start using the newly created Turnitin Upload organisations which has been set up with the Turnitin LTI and the Academic Progress Monitoring form page. 

Please also note that, from 1 September 2023, staff who need access to the older theses will need to contact the DEO. 

[Open] Turnitin intermittent loading error for staff

It has been reported that staff may be experiencing intermittent issues with slowness when opening the Feedback Studio in Turnitin, and receiving errors when attempting to grade or add feedback.

Students making submissions are not affected by this issue.

Turnitin UK is aware of the issue and is currently working to bring the service back to optimum health. We will update this blog with any further developments.

If you have any concerns or questions, please contact us by emailing digital-education@bristol.ac.uk.

[Closed] Issue affecting marking groups in Turnitin

We are aware of an issue affecting the availability of marking groups when attempting to filter by marking group in the Turnitin inbox. We’re currently in contact with our service suppliers and will be looking to get this resolved as soon as we can.

In the meantime, Markers can locate their students in the unfiltered assignment inbox and select them to carry on with the marking.